The American Council for Independent Laboratories (ACIL) has announced Particle Technology Labs as one of only 9 recipients of the ACIL Customer Quality Service Award for 2020. This is PTL’s eighth consecutive year in qualifying for this award.
This year, PTL is also proud to have received special recognition for being in the top three for timeliness. The timeliness category rates the timeliness of reports, as well as the timeliness as compared to all other laboratories.
The ACIL Customer Quality Service award program was developed in 1996 to recognize laboratories with exemplary quality performance. This program provides users with a mechanism for evaluating testing laboratories. Participants are committed to ensuring the integrity of data, meeting customer's quality needs and setting the standards of performance for the testing laboratory industry.
To participate in the program, laboratories must distribute satisfaction surveys to customers, maintain proof of an annual ethics-training program and an early detection system for questionable analytical practices, and submit a signed code of ethics. The Customer Quality Service Award participants demonstrate that they are proud of the quality they achieve and always operate with customer service as a top priority.
We are pleased to once again successfully qualify into this program. Thank you to all our customers who provided honest feedback regarding our particle characterization services.
For more information about this award, or for any of the services offered at PTL, please contact us at 630-969-2703.
Some comments from our customer satisfaction surveys include:
“No complaints. PTL has worked with us historically to achieve some aggressive timelines and has always communicated effectively even with delayed results.”
“Excellent customer service and PTL was very accommodating to the needs of the project.”
“Great turnaround times for quote generation and reports.”
“I am very happy with the quality data and technical expertise of the team I work with.”
“We work with several contract testing labs and PTL Undoubtedly provides superior communication from receipt of sample to delivers of results, and on rare occasion – delay or deviation.”
“Service is excellent and report sending procedure also very good.”
“PTL is an outstanding partner in all areas of particle size testing due to both their filed expertise and client services.”