Meeting Client Needs
Particle Technology Labs' clients include many of the top corporations, universities, local government, start-ups and non-profits around the world. In 2021, PTL is proud to have received the ACIL Customer Quality Service Award sponsored by the American Council of Independent Laboratories. This program evaluates and benchmarks laboratory operations and recognizes commitment to ensuring the integrity of data, meeting customer’s quality needs, and setting the standards of performance for the laboratory industry. PTL has received this recognition for 10 consecutive years.
We are Proud of the Work We Do and the Relationships Built With Our Clients
"Appreciate your follow-up on our service contract. We are very satisfied with the way you conducted your services and excellent communications in response to our questions."
"We are delighted with the excellent work and the report for this analysis. It helped us immensely.
Please pass along our sincere thanks to your excellent team at Particle Technology Laboratories for this RAMAN microscopy analysis and excellent report out"
“(The analyst) was very nice and professional while speaking on the phone."
"(She) was able to help me better understand my results and how I can use them for my specific purpose."
"It was very unexpected, but welcomed, for me to be able to speak to the analyst who performed the testing. I come from the environmental laboratory industry and we would never have our analyst speak directly to a customer, that would have been the job of the PM or the LD. I was very pleased that I could speak to (her) and how easily she helped me.”
"I like your approach to training, especially with instrumentation.”
“We had an audit yesterday, and it was a very frenzied, difficult day...We come in here, it’s like we’re on vacation. This was a great day.”
“You guys are knowledgeable and very helpful .”
"Very easy, laidback audit...The info you guys shared with me was thorough, complete, very well-organized...very well-controlled, which in paper-based systems, I don’t always find.”
“I could write a whole report on the safety stuff. I’m that impressed.”
“No wonder you’ve never been cited. You’re the benchmark. You should come audit us.”
“You guys are a great place to audit. I’m having the strangest good time auditing you.”
“Plenty of space…seems to be well organized…doesn’t look like our QC lab where people are literally on top of each other trying to do work.”
“Procedures are all well–defined, well–written, clear, and all systems are covered and thorough.”
"Lab and chemical hygiene compliant with OSHA. You get triple stars for that one.”
“You guys have a really good process for documenting and investigating OOS.”
"Obviously very clean…you can tell just by looking at [the lab] there’s a high attention to detail in maintaining the instruments.”
"Strong software / instrument / process validation program; obviously in compliance with Part 11.”
"Labs are laid out really well; you have a lot of equipment but you also have a lot of bench space.”
“You guys organize documentation very, very well.”