The American Council for Independent Laboratories (ACIL) has announced Particle Technology Labs as one of only 12 recipients of the ACIL Customer Quality Service Award for 2018. This is PTL’s sixth consecutive year in qualifying for this award.
The ACIL Customer Quality Service award program was developed in 1996 to recognize laboratories with exemplary quality performance. This program provides users with a mechanism for evaluating testing laboratories. Participants are committed to ensuring the integrity of data, meeting customer’s quality needs and setting the standards of performance for the testing laboratory industry.
To participate in the program, laboratories must distribute satisfaction surveys to customers, maintain proof of an annual ethics-training program and an early detection system for questionable analytical practices, and submit a signed code of ethics. The Customer Quality Service Award participants demonstrate that they are proud of the quality they achieve and always operate with customer service as a top priority.
We are pleased to once again successfully qualify into this program. Thank you to all our customers who provided honest feedback regarding our particle characterization services.
For more information about this award, or for any of the services offered at PTL, please visit our website at http://particletechlabs.com or contact us at 630-403-0125.
Some comments from our customer satisfaction surveys include:
“Great laboratory. A pleasure to work with.”
“PTL has worked hard with us to resolve issues/investigations expediently and great customer service.”
“We have nothing but top notch service from PTL.”
“We appreciate PTL’s level of confidence, solid expertise, professionalism, honesty and close relationship with customers.”