The American Council for Independent Laboratories (ACIL) has announced Particle Technology Labs as a recipient of the ACIL Customer Quality Service Award for 2019. This is PTL's seventh consecutive year in qualifying for this award.
The ACIL Customer Quality Service award program was developed in 1996 to recognize laboratories with exemplary quality performance. This program provides users with a mechanism for evaluating testing laboratories. Participants are committed to ensuring the integrity of data, meeting customer's quality needs and setting the standards of performance for the testing laboratory industry.
To participate in the program, laboratories must distribute satisfaction surveys to customers, maintain proof of an annual ethics-training program and an early detection system for questionable analytical practices, and submit a signed code of ethics. The Customer Quality Service Award participants demonstrate that they are proud of the quality they achieve and always operate with customer service as a top priority.
We are pleased to once again successfully qualify into this program. Thank you to all our customers who provided honest feedback regarding our particle characterization services.
For more information about this award, or for any of the services offered at PTL, please visit our website at http://particletechlabs.com or contact us at (630) 969-2703.
Some comments from our customer satisfaction surveys include:
"A responsive, well-coordinated team."
"I've been working with PTL for five years now, and I have always received great customer service."
"PTL is an excellent lab to work with!"
"I have been thorougly impressed by the performance of the PTL team and organization since day 1!"
"Consistently excellent performance."
"PTL delivers on their commitments on timing and will beat the time if possible."
"I wish every lab operated like PTL."