Client Reviews

Particle Technology Labs' clients include many of the top corporations, universities, local government, start-ups and non-profits around the world. When the people that matter so much to us have such positive things to say, we can't help but be proud of the work that we do and the relationships that we build with our clients. 

Most of the comments below were received as part of our review during client audit visits. Others have come from direct client email or feedback from our online chat website feature. The following are just some of the things that our clients have said about us.


Client Feedback - April 2019

“(The analyst) was very nice and professional while speaking on the phone."

"(She) was able to help me better understand my results and how I can use them for my specific purpose."

"It was very unexpected, but welcomed, for me to be able to speak to the analyst who performed the testing. I come from the environmental laboratory industry and we would never have our analyst speak directly to a customer, that would have been the job of the PM or the LD.  I was very pleased that I could speak to (her) and how easily she helped me.”




"Out of all the places I’ve been to, yours is probably the cleanest and most maintained lab I’ve seen.” 




We had an audit yesterday, and it was a very frenzied, difficult day...We come in here, it’s like we’re on vacation. This was a great day.” 




 “You guys are knowledgeable and very helpful .” 




"I like your approach to training, especially with instrumentation.” 




 “I could write a whole report on the safety stuff. I’m that impressed.” 




“No wonder you’ve never been cited. You’re the benchmark. You should come audit us.” 




  “You guys are a great place to audit. I’m having the strangest good time auditing you.”  




"Lab and chemical hygiene compliant with OSHA. You get triple stars for that one.” 




 “Plenty of space…seems to be well organized…doesn’t look like our QC lab where people are literally on top of each other trying to do work.” 




"Very easy, laidback audit...The info you guys shared with me was thorough, complete, very well-organized...very well-controlled, which in paper-based systems, I don’t always find.” 




 "Obviously very clean…you can tell just by looking at [the lab] there’s a high attention to detail in maintaining the instruments.” 




You guys have a really good process for documenting and investigating OOS.”  




Procedures are all well–defined, well–written, clear, and all systems are covered and thorough.”  




“You guys organize documentation very, very well.”   




"Labs are laid out really well; you have a lot of equipment but you also have a lot of bench space.” 




Strong software/instrument/process validation program; obviously in compliance with Part 11.” 




 “Your chemists do a nice job communicating with the clients. Most places don’t let their chemists do that.”